Privacy Policy
Updated Date: April 13 2024 This Privacy Policy applies to information about you that ONE Agency, LLC. (“ONE Agency”, “we”, “our”, “us”) may obtain when you visit www.oneagency.com (“This Site”). This Privacy Policy describes how we may collect, use, or share information about you; your choices regarding our use of your information; how we safeguard such information; and how you may contact us regarding our privacy practices. By visiting or otherwise using the Site, you agree to the Site Terms of Use https://oneagency.com/terms-conditions/ and consent to ONE Agency’s data collection, use, and disclosure practices, and other activities as described in this Privacy Policy. If you do not agree and consent, please discontinue use of the Site.
I. LINKS TO OTHER SITES
This Site has relationships with other companies that we allow to place ads and links on our Web pages. As a result of your visit to This Site, ad server companies may collect information such as your domain type, your IP address, and clickstream information. Please note that when you click on one of these links, you are moving from This Site to another Web site. We encourage you to read the site terms and privacy statements of these linked sites as their site terms and privacy policies may differ from ours. If you purchase a product from one of the companies we represent, they will request certain personally identifiable information from you on their order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This Site is not responsible for the site terms or privacy policies of such other sites so review their site terms and privacy policy before completing your order.
II. INFORMATION WE COLLECT
A. Information you provide. We may obtain information that you provide directly to us when you interact with the Site (e.g., when you place an order). This information may include personal information, which is information that can be used to identify you individually, such as your name, email address, phone number, payment information, and company affiliation. B. Information collected automatically. We may also collect certain information automatically including IP addresses, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits, and pages viewed using various tools and technologies such as cookies and web server logs. A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Many web browsers are set to accept cookies by default, but you may be able to set your browser to notify you before you receive a cookie, or to remove or reject cookies. Please note that if you disable cookies, you may not be able to use certain features of this Site or other websites and disabling cookies may invalidate opt outs that rely on cookies to function. We may combine certain automatically-collected information with other information we obtain about you, which may include data we obtain from third parties. Please note that we or third parties may collect personal information about your online activities over time and across different devices and online properties when you use the Site. Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, the Site is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, visit www.allaboutdnt.com.
III. USE OF PERSONAL INFORMATION
We may use personal information we collect through This Site for:
- Facilitating and personalizing your user experience;
- Assessing and responding to your requests, inquiries, or job applications;
- Processing your transactions;
- Communicating or marketing to you;
- Monitoring and analyzing trends, usage, and activities of visitors and users of the Site;
- Improving the Site;
- Preventing, investigating, identifying, or taking any other action with regard to any suspected or actual fraudulent or illegal activity or activity that violates our policies;
- Complying with applicable laws, regulations, or legal process as well as industry standards and our company policies; or
- Any other purpose, with your consent.
IV. INFORMATION SHARING
This Site may release account and any other personal information when we believe release is appropriate to respond to a subpoena or otherwise comply with the law; or protect the rights, property, or safety of This Site or others. This may include exchanging information with other companies and organizations for fraud protection. This Site uses Google AdWords and the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the ONE Agency website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin. We may also share your personal information with third-party service providers assisting us in carrying out our services. Third-party service providers are not meant to use personal information except as necessary to provide the relevant services to us. In the event of a business transaction, such as if we sell or transfer all or a portion of our business or assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction, including negotiations of such transactions), we reserve the right to disclose any information we obtain through This Site. You acknowledge that such transfers may occur and are permitted by and subject to this Privacy Policy.
V. CONSUMER CHOICE AND ACCESS
A. Opting Out. We may use third-party technology to collect and use data in connection with interest-based advertising. These third-party ad technology companies and advertisers may use, store, or access cookies, web beacons, and other storage technologies to collect or receive information from the Site and elsewhere on the Internet and use that information to provide advertising services to us, including interest-based advertising or advertisements targeted to your interests delivered over time and across online services and devices. We may use certain third-party web analytics services, including Google Analytics, to help us understand and analyze how visitors use the Site and to serve ads on our behalf across the Internet. We’ve implemented Google Analytics Advertising Features such as remarketing with analytics, interest-based advertising, demographics and interests reporting, user segment analysis, and impression reporting)]. We and third-party vendors may use first-party cookies or other first-party identifiers as well as third-party cookies or other third-party identifiers to deliver advertisements, create a profile of you, measure your interests, detect your demographics, detect your location, personalize content. To find out more about how these third-party analytics services manage the privacy of information in conjunction with delivering ads online and how to opt-out of information collection by these networks, visit www.youradchoices.com and www.networkadvertising.org. For more information on how Google Analytics uses data collected through the Site, visit www.google.com/policies/privacy/partners. To opt out of Google Analytics cookies, visit adssettings.google.com and tools.google.com/dlpage/gaoptout. Please note that we do not control how third parties manage their opt-out processes. B. Accessing Consumer Information. In order to ensure full access to your persona data, we employ the following methods for making a request for access to your personal data, as well as submit a request to remove any identifiable personal data: via Toll Free Number at 1-855-718-2272 or via Email to [email protected]. Please ensure that you provide the needed information to properly validate your identity or the identity of the party you represent. A clear request to view or to delete must be included in the content of your message. Any request to delete information must be confirmed via a follow up message. The required identification information is as follows.
- First Name
- Last Name
- Email address
- Phone Number
Or Via postal letter: Requests can also be made via letter to, 5900 Lake Ellenor Dr Suite 300 Orlando, FL 32809, USA Attn: Privacy Requests ONE Agency
VI. SECURITY
This Site employs industry standard security measures to ensure the security of all data. Any data that is stored on This Site’s servers is treated as proprietary and confidential and is not available to the public. This Site allows access to this data only to those employees or third parties who have a need to know such information for the purpose of effectively delivering This Site’s products and services by means of user login and password requirements. No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of This Site to intercept or access transmissions or private communications unlawfully. While we strive to protect your PII, This Site cannot ensure or warrant the security of any information you transmit to us. You acknowledge and assume this risk when communicating with This Site.
VII. CONSENT AND CHANGES
This Site may find it necessary or be legally obligated to update this Privacy Policy from time to time. When we do, we will post those changes on this page and update the effective date so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it. Except as otherwise required by law, modifications to this Privacy Policy will not affect the privacy of data collected by This Site prior to the effective date of the policy change.
VIII. PERSONAL INFORMATION OF MINORS
This site and its services and not intended or targeted towards minors. This includes all minors below the age of 18 years of age. Any submission of a minor’s information without affirmative authorization is in direct violation of this policy and the terms and conditions.
IX. CALIFORNIA PRIVACY RIGHTS
A. The California Consumer Privacy Act. This California Consumer Act Privacy Notice (“CCPA Notice”) applies to “Consumers” as defined by the California Consumer Privacy Act (“CCPA”). For the purpose of this CCPA Notice, personal information applies to “Personal Information” as defined by the CCPA (also referred to herein as “PI”). We collect the following categories of PI and share those categories of PI with the corresponding categories of third parties as set forth in the table below.
Category of Personal Information | Third Parties with whom Personal Information is shared |
---|---|
1. Identifiers | Not Shared |
2. Personal Records | CRM’s – Communications Platforms to deliver SMS, Calls and Email, Chat |
3. Consumer Characteristics | Not Shared |
4. Customer Account Details / Commercial Information | Payment Gateways and Payment processors |
5. Biometric Information | Not Shared |
6. Internet Usage Information | Not Shared |
7. Geolocation Data | Communications Platfomrs to ensure TCPA compliance |
8. Sensory Data | Not Shared |
9. Professional or Employment Information | Not Shared |
10. Non-public Education Records | Not Shared |
11. Inferences from PI Collected | Not Shared |
We collect this PI from a variety of social media platforms and big data companies for the purposes of designing more personalized advertising content elated to your needs, wants and desires. In addition, we may collect, use and disclose your PI as required or permitted by applicable law, or as directed by you, in accordance with this Privacy Policy. We do not “sell” personal information that we collect from you, in accordance with the definition of “sell” in the CCPA, and will treat personal information we collect from you as subject to a do not sell request. There is not yet a consensus as to whether third party cookies and tracking devices associated with our websites and mobile apps may constitute a “sale” of your PI as defined by the CCPA. You can exercise control over browser-based cookies by adjusting the settings on your browser. We do not represent that these third-party tools, programs or statements are complete or accurate. Some browsers have signals that may be characterized as do not track signals, but we do not understand them to operate in that manner or to indicate a do not sell expression by you so we currently do not recognize these as a do not sell request. We understand that various parties are developing do not sell signals and we may recognize certain such signals if we conclude such a program is appropriate. California Consumers have the right to exercise the privacy rights under the CCPA. California Consumers may exercise these rights via an authorized agent who meets the agency requirements of the CCPA. Any request you submit to us is subject to an identification and residency verification process (“Verifiable Consumer Request”). We will not fulfill your CCPA request unless you have provided sufficient information for us to reasonably verify you are the Consumer about whom we collected PI. Please follow the instructions outlined below and respond to any follow up inquiries we may make. You may also obtain information on how to make, and may submit, a request by asking a manager at any of our California retail locations. Some personal information we maintain about Consumers is not sufficiently associated with enough personal information about the Consumer for us to be able to verify that it is a particular Consumer’s personal information (e.g., clickstream data tied only to a pseudonymous browser ID). As required by the CCPA, we do not include that personal information in response to Verifiable Consumer Requests. If we cannot comply with a request, we will explain the reasons in our response. We will make commercially reasonable efforts to identify Consumer PI that we collect, process, store, disclose, and otherwise use and to respond to your California Consumer privacy rights requests. We will typically not charge a fee to fully respond to your requests, but we may charge a reasonable fee, or refuse to act upon a request, if your request is excessive, repetitive, unfounded, or overly burdensome. To make a request according to your rights to know or to request deletion of your PI set forth below, we employ the following methods
- Via Toll Free Number at 1-855-718-2272
- Via Email to [email protected]. Please ensure that you provide the needed information to properly validate your identity or the identity of the party you represent. A clear request to view or to delete must be included in the content of your message. Any request to delete information must be confirmed via a follow up message. The required identification information is as follows.
- First Name
- Last Name
- Email address
- Phone Number
- Or Via postal letter: Requests can also be made via letter to, 5900 Lake Ellenor Dr Suite 300 Orlando, FL 32809, USA
Attn: Privacy Requests ONE Agency For your specific pieces of information, as required by the CCPA, we will apply heightened verification standards above and may exclude any information of which you cannot meet those standards. If we cannot verify your identity with a reasonable degree of certainty, we will not deliver the category information. You have the right to send us a request, no more than twice in a twelve-month period, for any of the following for the period that is twelve months prior to the request date:
- The categories of PI we have collected about you.
- The categories of sources from which we collected your PI.
- The business or commercial purposes for our collecting or selling your PI.
- The categories of third parties to whom we have shared your PI.
- The specific pieces of PI we have collected about you.
- A list of the categories of PI disclosed for a business purpose in the prior 12 months, or that no disclosure occurred.
- A list of the categories of PI sold about you in the prior 12 months, or that no sale occurred. If we sold your PI, we will explain:
- The categories of your PI we have sold.
- The categories of third parties to which we sold PI, by categories of PI sold for each third party.
You have the right to make or obtain a transportable copy, no more than twice in a twelve-month period, of your PI that we have collected in the period that is 12 months prior to the request date and are maintaining. Please note that PI is retained by us for various time periods, so we may not be able to fully respond to what might be relevant going back 12 months prior to the request. Except to the extent we have a basis for retention under CCPA, you may request that we delete your PI that we have collected directly from you and are maintaining. Note also that we are not required to delete your PI that we did not collect directly from you. You may alternatively exercise more limited control of your PI by instead exercising one of the following more limited opt-outs: [List things such as commercial email opt-out] or [insert other options available]. B. Shine the Light. California law permits customers in California to request certain details about how their personal information is shared with third parties and, in some cases, affiliates if that personal information is shared for those third parties’ and affiliates’ own direct marketing purposes. We do not share personal information with third parties or affiliates for those third parties’ or affiliates’ own direct marketing purposes. Californians may request information about our compliance with this law by contacting us at [email protected] or: ONE Agency 5900 Lake Ellenor Dr Suite 300 Orlando, FL 32809 To make a request, please provide sufficient information for us to determine if this applies to you, attest to the fact that you are a California resident, and provide your current California address to which we will send our response. Your inquiry must specify “California Privacy Rights Request” in the subject line of the email or the first line of the letter and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per customer each year.
X. INFORMATION FOR USERS OUTSIDE THE UNITED STATES
If you are visiting This Site from outside the United States, please be aware that information we obtain about you will be processed in the United States or in other jurisdictions. By using This Site, you acknowledge your personal information may be transferred to and processed in jurisdictions outside your own as described in this Privacy Policy. Please be aware that the data protection laws and regulations that apply to your personal information transferred to the United States or other countries may be different from the laws in your country of residence.
XI. CONTACT INFORMATION
You may direct comments or questions regarding this Privacy Policy via email to [email protected].